Frequently Asked Questions (FAQ)
What is the average processing time for an order?
All orders are processed immediately after completion on payment.
What is the average shipping time?
We dispatch our orders within 2 working days. The transit time is generally 2-3 working days but may take upto 10 days depending your service area.
Do you ship outside India?
We only ship orders within India.
Product Customisation
We don't do customisation for Standard Delivery orders. We allow customisations with Business orders depending on the order size. Customisations might attract customisation charges.
Exchanges
We don't accept any exchange requests.
Do you accept COD Orders?
We don't accept COD orders. We do however refund as per our refund policy.
What is your refund policy?
At Kraftinn, we are committed to make your purchase experience as seamless and delightful as possible. We allow refund without return of products for 14 days after delivery in all the following cases: - Product is defective, used, altered or seal of package is broken - Physical damage to the box or to the product - The packet was empty / some item or accessory was missing - Significantly different from the specifications mentioned. We might ask for photographic proof in some rare cases if our fraud detection team requires so. In case of returns due to other reasons that is not mentioned above, we allow full refund after receiving the product back in undamaged condition.